Yes, we do offer in-store pickup. You can select this option when you are completing your checkout process. During checkout, simply choose "In-Store Pickup" as your preferred delivery method. This allows you to pick up your order at our store location at your convenience.

We offer a variety of shipping options to suit your needs:

Standard Shipping: Delivered within 5-7 business days.

Expedited Shipping: Delivered within 2-3 business days.

Overnight Shipping: Delivered the next business day.

In-Store Pickup: Pick up your order at our store location.

You can select your preferred shipping method during the checkout process.

You can track your order by following these steps:

Order Confirmation Email: After your purchase, you will receive an order confirmation email containing a tracking number.

Enter Tracking Number: Enter the tracking number provided in your confirmation email to view the status of your shipment.

Shipping Carrier’s Website: Alternatively, you can visit the shipping carrier’s website (e.g., UPS, FedEx, USPS) and enter your tracking number there for detailed tracking information.

If you have any issues or questions about tracking your order, feel free to contact our customer service team for assistance.

No, we do not offer international shipping at this time. We currently ship only within the country.

Our shipping rates and delivery times vary depending on the shipping method selected and your location. Here's a general overview:

Standard Shipping: Typically delivered within 5-7 business days.
Rates vary based on package size and destination.

Expedited Shipping: Usually delivered within 2-3 business days.
Higher rates apply for faster delivery.

Overnight Shipping: Delivered the next business day.
Highest rates for quickest delivery.

For specific shipping rates and delivery times to your address, please proceed to checkout where you can enter your details and see the exact options available.

Yes, we do accept exchanges as long as the items are in good condition and have the original tags attached. To start the exchange process, please fill out our exchange form. Once submitted, one of our representatives will be in touch with you as soon as possible to assist in finalizing your exchange.

At Shades Online, we offer a 35-day return policy, with no special catches or exceptions. All we ask is that you send the items back to us in the same condition in which you received it, with tags attached and proper packaging.

If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. (Returns must be unworn, in the state you received them, with tags still attached.) We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So, if for whatever reason you're not happy with your purchase, just go through our easy self-service return process and we will send you a free return label - your domestic shipping costs are prepaid.

To begin the return process, click here.

To return an item for store credit only, please follow these steps:

Check Eligibility: Ensure your item is eligible for return based on our return policy, which typically includes returning the item within a specified timeframe and in its original condition.

Initiate the Return: Contact our customer service team to initiate the return process. You can often do this through our website, by email, or by phone. Provide your order number and details about the item you wish to return.

Pack the Item: Pack the item securely in its original packaging (if possible) and include any accessories, manuals, or documentation that came with it.

Ship the Item: Ship the item back to us using a shipping method that provides tracking and insurance. The return shipping cost is usually your responsibility unless the return is due to our error.

Receive Store Credit: Once we receive and inspect the returned item, we will issue you store credit for the returned item based on our return policy.

If you have any questions or need assistance with the return process, feel free to contact our customer service team for help.

To start the return process, click here.

Yes, there are specific items that typically cannot be returned, such as swimwear, damaged items, or items that have been worn or used. Our return policy may outline these restrictions to ensure hygiene, safety, and product integrity standards are maintained. If you have questions about the return eligibility of a specific item, please review our return policy or contact our customer service team for clarification.

We accept the following payment methods:

Credit Cards: Visa, MasterCard, American Express, Discover, etc.

Debit Cards: Visa, MasterCard, American Express, Discover, etc.

PayPal: Secure online payments.

Apple Pay: Easy and secure payments using Apple devices.

Google Pay: Convenient payments using Google devices.

During checkout, you can select your preferred payment method and securely enter your payment details to complete your purchase. If you have any questions or encounter any issues with payment, please feel free to reach out to our customer service team for assistance.

You can contact our customer support team through the following methods:

Phone: Call our customer service number at [251-923-3131].

Email: Send an email to customersupport@shadessunglasses.com

Live Chat: Visit our website and initiate a live chat session with a customer support representative.

Contact Form: Fill out the contact form on our website with your inquiry or concern.

Our customer support team is available to assist you Monday - Friday, 9:00 A.M. - 5: 00 P.M. We respond to emails outside these hours when possible. If you have any questions, need assistance with an order, or have feedback, please don't hesitate to get in touch.

Yes, we have physical store locations that you can visit. Please visit our "About Us" page on our website for a list of our store locations and addresses. You can find more details about each location, including store hours and contact information. We look forward to welcoming you in-store!

Our terms of service outline the conditions under which you may use our website and services. Please visit our website and navigate to the terms of service page to review the complete details. If you have any questions or require clarification on any aspect of our terms of service, feel free to contact us for assistance.

Yes, we have a privacy policy. Please visit our website and navigate to the privacy policy page to review our policies regarding the collection, use, and protection of your personal information. If you have any specific questions about our privacy practices, feel free to reach out to us.

To unsubscribe from our mailing list, please follow these steps:

Email Unsubscribe Link: Locate the unsubscribe link at the bottom of any promotional email you have received from us. Click on the link.

Visit Our Website: Alternatively, you can visit our website and navigate to the subscription management or account settings section. There, you should find an option to manage your email preferences.

Contact Customer Service: If you have trouble unsubscribing or cannot find the option, please contact our customer service team. Provide them with your email address, and they will assist you in unsubscribing from our mailing list.

By following these steps, you can manage your email preferences and unsubscribe from our mailing list.