At Shades Online, we offer a 35-day return policy, with no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. (Returns must be unworn, in the state you received them, with tags still attached, and in the original packaging.) We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So, if for whatever reason you're not happy with your purchase, just go through our easy self-service return process and we will send you a free return label - your domestic shipping costs are prepaid.

 To begin the return process, enter your email and order number below!


Thanks for shopping at Shades!
We hope you have a wonderful shopping experience.

Follow us on

Contact Us

We'd love to hear from you! Email us at or stop by one of our NINE locations.